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    What Makes a Successful ECM Software Support Partnership?

    Posted by Ryan White on April 26, 2018

     

    Recently I was contacted by someone that used to work for one of our clients.  It must be 10 years since we last spoke, however she still had my cell phone number.  She has a new job at a different company and they have a problem similar to what we helped her solve before.   She hasn’t worked with us at all in these last 10 years, but she thought enough of us to recommend us to her new employer.

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    Tags: Construction, ECM, Software Support

    Changes to Kofax Capture Support

    Posted by Lee Murray on April 09, 2018

    Changes to Kofax Capture Support


    Kofax 11.0 was released last fall with their product support dates updated per the table below.

    Traditionally, Kofax has supported 3 versions of their capture platform before pushing a version into end of life, but that policy has changed with the release of version 11.0.  The matrix below is being provided to reinforce this change in longstanding policy.

    DTI Technical Services Team is actively reviewing each Kofax customer for upgrade eligibility, and is available to assist you with understanding the status of your product version, and whether or not it may be time to upgrade. 

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    Tags: software maintenance, Software Support, Kofax

    A Roadmap and Support Matrix for Upland FileBound

    Posted by Lee Murray on April 09, 2018



    FileBound has an active release schedule with a major release every 12 – 18 months and minor releases roughly every quarter. 

    While FileBound is slow to officially retire prior builds, DTI as a general best practice is recommending customers stay within two major versions of the current release. For customers falling outside this threshold, our Technical Services team will be reaching out in Q2 and Q3 of 2018 to discuss upgrade options.

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    Tags: Document Management, Document Scanning, software maintenance, Software Support

    Making the case for an ECM upgrade: Do you REALLY need to switch?

    Posted by DTI Admin on February 02, 2018

    You were ahead of the curve years ago when your company invested in Enterprise Content Management (ECM software) technology. Back then you might have called it your scanning system or your imaging system.  If you are like most companies, you put a great system in place and once you got it working, you didn’t change much.  And while you may have done a few upgrades to the software, your business processes haven’t changed much.  With that in mind, it's easy to question whether or not an upgrade is really needed. After all, you saw great improvements after implementing your current solution, so why would you fix something you already fixed? Do you REALLY need to switch to a newer or more modern platform?  Sometimes the answer is no.  Here are 5 questions that can help you along the decision path:
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    Tags: Construction, Content Management, ECM, Software Support, Uncategorized

    Do I Need to Renew My Software Maintenance Contract?

    Posted by DTI Admin on January 23, 2018

    For most businesses, the purchase of software - especially robust software that is central to business operations - is a big expense. Once that software is purchased, we tend to look at the software maintenance contract in the same way we might consider a warranty for a television. Is it really needed? Is the price justified? Unlike a television warranty, software support packages are typically billed annually by the manufacturer or support provider. When considering whether a software maintenance package is really necessary, it's important to evaluate its impact. Let's take a look at a few considerations.

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    Tags: Construction, Content Management, ECM, maintenance contracts, software maintenance, Software Support, Uncategorized