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    Changes to Kofax Capture Support

    Posted by Lee Murray on April 09, 2018

    Changes to Kofax Capture Support


    Kofax 11.0 was released last fall with their product support dates updated per the table below.

    Traditionally, Kofax has supported 3 versions of their capture platform before pushing a version into end of life, but that policy has changed with the release of version 11.0.  The matrix below is being provided to reinforce this change in longstanding policy.

    DTI Technical Services Team is actively reviewing each Kofax customer for upgrade eligibility, and is available to assist you with understanding the status of your product version, and whether or not it may be time to upgrade. 

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    Tags: software maintenance, Software Support, Kofax

    A Roadmap and Support Matrix for Upland FileBound

    Posted by Lee Murray on April 09, 2018



    FileBound has an active release schedule with a major release every 12 – 18 months and minor releases roughly every quarter. 

    While FileBound is slow to officially retire prior builds, DTI as a general best practice is recommending customers stay within two major versions of the current release. For customers falling outside this threshold, our Technical Services team will be reaching out in Q2 and Q3 of 2018 to discuss upgrade options.

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    Tags: Document Management, Document Scanning, software maintenance, Software Support

    Do I Need to Renew My Software Maintenance Contract?

    Posted by DTI Admin on January 23, 2018

    For most businesses, the purchase of software - especially robust software that is central to business operations - is a big expense. Once that software is purchased, we tend to look at the software maintenance contract in the same way we might consider a warranty for a television. Is it really needed? Is the price justified? Unlike a television warranty, software support packages are typically billed annually by the manufacturer or support provider. When considering whether a software maintenance package is really necessary, it's important to evaluate its impact. Let's take a look at a few considerations.

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    Tags: Construction, Content Management, ECM, maintenance contracts, software maintenance, Software Support, Uncategorized