For most businesses, the purchase of software - especially robust software that is central to business operations - is a big expense. Once that software is purchased, we tend to look at the software maintenance contract in the same way we might consider a warranty for a television. Is it really needed? Is the price justified? Unlike a television warranty, software support packages are typically billed annually by the manufacturer or support provider. When considering whether a software maintenance package is really necessary, it's important to evaluate its impact. Let's take a look at a few considerations.
If you are a long-time user of scanning and document imaging technology, think back to when you first saw a piece of paper move through a scanner and end up as an image on the screen. That was pretty cool! Then you added a digital sticky note and sent the image and note to someone else in an email. You were on the leading edge of technology and the official 'most tech savvy' person in the office!
In our last post, we talked about the challenges companies face dealing with IT sprawl. In many cases, the primary culprit driving sprawl is the differing objectives of those that need a solution (the business users) and those responsible for supporting/managing the system (IT department). Even in the case of cloud solutions where there is no internal or on premise system to support, there is still user training, security, and information governance to consider.